Company Name Confidential
Hyderabad / Secunderabad, Telangana
0-3 years
190000 - 480000 INR
Job Description
Greetings from Intouch CX!
We are hiring for International Chat Process only for immediate joiner(
Customer support)
Interested Candidates can call the below number:
Whatsup Your CV 9380568595
Roles & Responsibilities:
Support through Chat.
Respond to customer complaints in a professional manner.
Attempt to resolve complaints successfully in accordance with established
guidelines.
Coordinate with the co-workers, lead persons and other departments as
appropriate
Actively listen to the customer, and show empathy and patience
Ability to build rapport with the customer.
Ability to overcome objections and ask for the business.
Key Skills:
Preferred candidates with understanding on eCommerce websites.
Knowledge of mobile / computing products.
Should possess effective written communication skills and comprehension
skills.
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow up multiple tasks/details with accuracy and
timeliness
Excellent Typing Speed: (At least 30 wpm).
Excellent interpersonal, intrapersonal skills, team player.
Eligibility Criteria:
Undergraduate & above (No backlogs & Not pursuing any regular studies).
0 to 5 years of experience in the call center industry, preferably in
Chat/Email Operations
Minimum understanding of Customer Service.
Immediate joiners are preferred.
Willing to work in Night Shifts/ Late Night Shifts.
Willing to work from office
Interested Candidates can call the below number:
Contact Whatsup Your CV 9380568595
